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FREQUENTLY ASKED QUESTIONS
About the sessionsSession details & participationSafety & Puppy WelfareBookings & ticketsCancellations & refundsOn the dayAccessibilityContact & CareersGift Card
What if I can't attend after buying a ticket?
Unfortunately, our tickets are non-refundable. You're welcome to transfer your ticket to a friend at no cost - just email us their full name and email (so we can send the waiver and arrival details), or forward them your confirmation and let us know the new name on the booking.
Can I reschedule my ticket?
Yes - with at least 72 hours' notice, we offer a one-time reschedule (subject to availability). Within 72 hours, reschedules are not guaranteed.
I missed my session or arrived late - what now?
Late arrivals and no-shows are non-refundable. In some cases, we may offer a courtesy transfer if you contact us promptly and there is capacity.
Are tickets refundable or transferable?
All ticket sales are final and non-refundable. If you can no longer attend, you’re welcome to transfer your ticket to someone else. Rescheduling may be possible with at least 72 hours’ notice and is subject to availability.
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